Terms of Service 服务条款

Effective Date:生效日期： April 29, 2026  ·  Version:版本： 1.0

These Terms of Service ("Agreement") constitute a legally binding contract between MiaoDesk, Inc. ("MiaoDesk," "we," "us," or "our") and the business entity or individual ("Customer," "you," or "your") accessing or using the MiaoDesk AI phone receptionist platform and related services (collectively, the "Service"). BY ACTIVATING AN ACCOUNT, CLICKING ACCEPT, OR OTHERWISE USING THE SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT. If you do not agree, do not use the Service. 本服务条款（"协议"）构成 MiaoDesk, Inc.（"MiaoDesk"、"我们"或"我方"）与访问或使用 MiaoDesk AI 电话接待员平台及相关服务（统称"服务"）的商业实体或个人（"客户"、"您"或"您的"）之间具有法律约束力的合同。通过激活账户、点击接受或以其他方式使用本服务，即表示您同意受本协议约束。如您不同意，请勿使用本服务。

1. Definitions 1. 定义

As used in this Agreement:

本协议中使用的术语：

2. Account Registration and Eligibility 2. 账户注册与资格

2.1 Eligibility 2.1 资格

The Service is intended for businesses operating lawfully licensed massage or bodywork studios in the United States. By registering, you represent that (a) you are at least 18 years of age, (b) you have the legal authority to bind the business entity to this Agreement, (c) your Studio holds all required state and local professional licenses, and (d) you will comply with all applicable laws in your use of the Service.

本服务面向在美国合法持牌经营按摩或理疗工作室的企业。通过注册，您声明：(a) 您至少年满 18 岁；(b) 您具有代表商业实体接受本协议约束的法律授权；(c) 您的工作室持有所有必要的州和地方专业许可证；以及 (d) 您在使用本服务时将遵守所有适用法律。

2.2 Account Credentials 2.2 账户凭据

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify MiaoDesk immediately at support@miaodesk.com if you suspect unauthorized access. MiaoDesk is not liable for losses caused by unauthorized account use resulting from your failure to safeguard credentials.

您负责维护登录凭据的保密性及账户下发生的所有活动。如您怀疑存在未经授权的访问，必须立即通过 support@miaodesk.com 通知 MiaoDesk。MiaoDesk 不对因您未能妥善保管凭据而导致的未经授权账户使用所造成的损失承担责任。

2.3 Accurate Information 2.3 信息准确性

You agree to provide accurate, current, and complete information during registration and to update it promptly if it changes. MiaoDesk may suspend or terminate accounts based on materially false registration information.

您同意在注册时提供准确、最新和完整的信息，并在信息变更时及时更新。MiaoDesk 可能因实质性虚假注册信息而暂停或终止账户。

3. Subscription Plans and Billing 3. 订阅计划与账单

3.1 Subscription Plans 3.1 订阅计划

MiaoDesk offers subscription plans priced on a per-Studio per-month basis, as set forth on the MiaoDesk pricing page at the time of signup. Plans may differ in the number of included call minutes, AI response languages, supported integrations, and support tiers. Plan details are incorporated by reference into this Agreement.

MiaoDesk 提供按工作室每月计费的订阅计划，如注册时 MiaoDesk 定价页面所述。各计划在包含的通话分钟数、AI 响应语言、支持的集成和支持层级方面可能有所不同。计划详情以引用方式并入本协议。

3.2 Free Trial 3.2 免费试用

MiaoDesk may, in its sole discretion, offer a free trial period for new customers. At the end of the trial period, your account will automatically convert to the selected paid Subscription Plan and you will be charged unless you cancel before the trial expires. MiaoDesk reserves the right to modify or discontinue free trial offerings at any time.

MiaoDesk 可自行决定向新客户提供免费试用期。试用期结束时，您的账户将自动转换为所选付费订阅计划，除非您在试用期到期前取消，否则将被收费。MiaoDesk 保留随时修改或终止免费试用优惠的权利。

3.3 Automatic Renewal and Billing Cycles 3.3 自动续订与账单周期

Subscriptions renew automatically on a monthly basis (or the billing cycle selected at signup) unless cancelled. You authorize MiaoDesk to charge the payment method on file at the beginning of each billing cycle. All fees are stated in U.S. Dollars and are exclusive of applicable taxes.

除非取消，订阅将按月（或注册时选择的账单周期）自动续订。您授权 MiaoDesk 在每个账单周期开始时向存档的支付方式收费。所有费用以美元计算，不含适用税费。

3.4 Price Changes 3.4 价格变更

MiaoDesk may change Subscription Plan pricing upon at least thirty (30) days' prior written notice (which may be delivered by email to your registered address). Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

MiaoDesk 可在至少三十（30）天事先书面通知（可通过电子邮件发送至您的注册地址）后更改订阅计划定价。在价格变更生效日期后继续使用本服务即构成对新定价的接受。

3.5 Per-Location Billing 3.5 按地点计费

Subscription fees are assessed per Studio location connected to the Service. Adding additional Studio locations mid-cycle will result in prorated charges for the remainder of the then-current billing period. Removing a Studio location takes effect at the end of the current billing cycle; no proration or refund is issued for mid-cycle removals.

订阅费用按连接至本服务的工作室地点数量收取。在账单周期中途添加额外工作室地点将产生当前账单期剩余时间的按比例费用。移除工作室地点在当前账单周期结束时生效；周期中途移除不退还任何费用或按比例退款。

3.6 Taxes 3.6 税费

You are responsible for all sales, use, value-added, and similar taxes assessed by any jurisdiction on the Service fees, excluding taxes on MiaoDesk's net income.

您负责支付任何司法管辖区对服务费用征收的所有销售税、使用税、增值税及类似税费，但不包括对 MiaoDesk 净收入征收的税费。

3.7 Late Payments and Suspension 3.7 逾期付款与暂停

If a payment fails, MiaoDesk will notify you and may retry the charge. If payment is not received within seven (7) days of the due date, MiaoDesk may (a) suspend access to the Service without further notice, and (b) charge a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by law, whichever is lower. Accounts suspended for non-payment for more than thirty (30) days may be terminated, subject to the data deletion procedures in Section 10.

如付款失败，MiaoDesk 将通知您并可能重试收费。如在到期日后七（7）天内未收到付款，MiaoDesk 可 (a) 无需进一步通知即暂停对服务的访问，以及 (b) 对未付余额按每月 1.5% 或法律允许的最高利率（以较低者为准）收取滞纳金。因未付款被暂停超过三十（30）天的账户可能被终止，须遵守第 10 节的数据删除程序。

3.8 No Refunds 3.8 不予退款

Except as expressly required by applicable law or as stated in a separate refund policy published by MiaoDesk, all fees are non-refundable. Cancellation stops future charges but does not entitle Customer to a refund of amounts already billed.

除适用法律明确要求或 MiaoDesk 发布的单独退款政策另有说明外，所有费用不予退还。取消订阅将停止未来收费，但不赋予客户获得已收费金额退款的权利。

3.9 Disputes 3.9 争议

If you believe a charge is erroneous, you must notify MiaoDesk in writing within thirty (30) days of the invoice date. MiaoDesk will investigate and issue a credit or explanation within fifteen (15) business days. Failure to dispute within thirty (30) days constitutes acceptance of the charge.

如您认为某项收费有误，必须在发票日期后三十（30）天内以书面形式通知 MiaoDesk。MiaoDesk 将在十五（15）个工作日内进行调查并发出信用额度或说明。未在三十（30）天内提出异议即构成对该收费的接受。

4. Service Description and License 4. 服务描述与许可

4.1 License Grant 4.1 许可授予

Subject to the terms of this Agreement and timely payment of all fees, MiaoDesk grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for Customer's internal business operations at the Studio locations listed on the applicable Order Form.

在遵守本协议条款并及时支付所有费用的前提下，MiaoDesk 授予客户有限的、非独家的、不可转让的、可撤销的许可，仅供客户在适用订单表格所列工作室地点的内部业务运营中访问和使用本服务。

4.2 Service Functionality 4.2 服务功能

The Service provides an AI-powered virtual phone receptionist capable of: (a) answering inbound calls to Customer's designated Studio phone number(s); (b) conducting bilingual (English and Mandarin Chinese) conversations with End Clients; (c) booking, modifying, and cancelling appointments via integration with Customer's Mindbody account; and (d) logging call activity in the MiaoDesk dashboard.

本服务提供 AI 驱动的虚拟电话接待员，能够：(a) 接听拨打至客户指定工作室电话号码的来电；(b) 与终端客户进行中英双语对话；(c) 通过与客户 Mindbody 账户的集成预约、修改和取消预约；以及 (d) 在 MiaoDesk 仪表板中记录通话活动。

4.3 Restrictions 4.3 限制

You may not: (a) sublicense, resell, or provide third-party access to the Service; (b) reverse engineer, decompile, or attempt to extract source code; (c) use the Service to build a competing product; (d) remove or alter any proprietary notices; (e) use the Service in violation of applicable law; or (f) exceed usage limits established in your Subscription Plan.

您不得：(a) 对本服务进行再许可、转售或向第三方提供访问权限；(b) 对本服务进行逆向工程、反编译或尝试提取源代码；(c) 使用本服务构建竞争产品；(d) 删除或更改任何专有权利声明；(e) 违反适用法律使用本服务；或 (f) 超出订阅计划中规定的使用限制。

5. Service Availability and Uptime 5. 服务可用性与正常运行时间

5.1 Target Availability 5.1 目标可用性

MiaoDesk targets ninety-nine percent (99%) monthly uptime for its core call-routing and scheduling infrastructure, measured as the percentage of minutes in a calendar month during which the Service is available and operational, excluding Scheduled Maintenance and Excused Outages (as defined below). This target is not a guarantee and does not constitute a service level agreement unless expressly set forth in a separate SLA addendum executed by both parties.

MiaoDesk 的核心通话路由和调度基础设施目标月度正常运行时间为百分之九十九（99%），以日历月中服务可用且正常运行的分钟数百分比衡量，不包括计划维护和免责中断（定义如下）。此目标不构成保证，除非双方签署的单独 SLA 附录中明确规定，否则不构成服务级别协议。

5.2 Scheduled Maintenance 5.2 计划维护

MiaoDesk may perform scheduled maintenance that results in temporary unavailability. MiaoDesk will use commercially reasonable efforts to provide at least forty-eight (48) hours advance notice via email or in-dashboard notification and to schedule maintenance during off-peak hours (between 2:00 a.m. and 6:00 a.m. Pacific Time).

MiaoDesk 可能进行导致暂时不可用的计划维护。MiaoDesk 将尽合理商业努力至少提前四十八（48）小时通过电子邮件或仪表板通知提供预先通知，并将维护安排在非高峰时段（太平洋时间凌晨 2:00 至 6:00 之间）。

5.3 Excused Outages 5.3 免责中断

MiaoDesk is not liable for unavailability caused by: (a) failures of Third-Party Services (including Twilio, ElevenLabs, Mindbody, or n8n); (b) Internet or telecommunications outages outside MiaoDesk's control; (c) acts of God, governmental actions, or force majeure events; (d) Customer's misconfiguration of the Service or Third-Party Service credentials; or (e) Distributed Denial-of-Service attacks or similar security events.

MiaoDesk 对因以下原因造成的不可用不承担责任：(a) 第三方服务（包括 Twilio、ElevenLabs、Mindbody 或 n8n）的故障；(b) MiaoDesk 控制范围之外的互联网或电信中断；(c) 不可抗力、政府行为或不可抗力事件；(d) 客户对本服务或第三方服务凭据的错误配置；或 (e) 分布式拒绝服务攻击或类似安全事件。

5.4 Service Credits 5.4 服务积分

If MiaoDesk fails to achieve the uptime target in Section 5.1 in a given calendar month (excluding Excused Outages), Customer's sole remedy is a credit equal to one (1) day's prorated subscription fee per hour of excess downtime, capped at one (1) month's subscription fee. Credits must be claimed within thirty (30) days of the month-end and will be applied to a future invoice. Credits are not transferable and have no cash value.

如 MiaoDesk 在给定日历月内未能达到第 5.1 节的正常运行时间目标（不包括免责中断），客户的唯一补救措施是每小时超额停机时间获得相当于一（1）天按比例订阅费用的积分，上限为一（1）个月的订阅费用。积分必须在月末后三十（30）天内申请，并将应用于未来的发票。积分不可转让，无现金价值。

5.5 Emergency Actions 5.5 紧急措施

MiaoDesk reserves the right to take the Service offline immediately, without prior notice, to address critical security vulnerabilities or prevent ongoing harm to the platform, End Clients, or third parties. MiaoDesk will restore the Service as soon as reasonably practicable and will communicate the nature of the emergency to affected customers.

MiaoDesk 保留在无需事先通知的情况下立即将服务下线的权利，以解决关键安全漏洞或防止对平台、终端客户或第三方的持续损害。MiaoDesk 将尽快合理地恢复服务，并向受影响客户通报紧急情况的性质。

6. AI Service Limitations and Booking Error Liability 6. AI 服务限制与预约错误责任

6.1 Nature of AI Outputs 6.1 AI 输出的性质

The Service uses large language model AI and automated voice synthesis to respond to End Clients. AI outputs are probabilistic, not deterministic, and may be inaccurate, incomplete, or contextually inappropriate. YOU ACKNOWLEDGE THAT AI-GENERATED RESPONSES ARE NOT A SUBSTITUTE FOR HUMAN JUDGMENT AND THAT MIAODESK DOES NOT GUARANTEE THE ACCURACY OF ANY BOOKING CONFIRMATION, CANCELLATION, OR MODIFICATION COMMUNICATED BY THE AI AGENT.

本服务使用大型语言模型 AI 和自动语音合成来响应终端客户。AI 输出是概率性的而非确定性的，可能不准确、不完整或在情境上不恰当。您确认，AI 生成的响应不能替代人工判断，MIAODESK 不保证 AI 助手传达的任何预约确认、取消或修改的准确性。

6.2 Customer Responsibility for Accuracy 6.2 客户对准确性的责任

Customer is solely responsible for: (a) verifying that appointment data received through the Service is accurate before relying on it; (b) training Studio staff to cross-check AI-confirmed bookings against the Mindbody calendar; (c) maintaining accurate Studio schedules, service offerings, and staff availability in Mindbody; and (d) promptly correcting any errors in the Mindbody scheduling system.

客户独自负责：(a) 在依赖通过本服务收到的预约数据之前验证其准确性；(b) 培训工作室员工将 AI 确认的预约与 Mindbody 日历进行交叉核对；(c) 在 Mindbody 中维护准确的工作室时间表、服务项目和员工可用性；以及 (d) 及时更正 Mindbody 预约系统中的任何错误。

6.3 Failed Call Routing 6.3 通话路由失败

MiaoDesk is not liable for: (a) calls that are not received due to carrier-level failures, incorrect call forwarding configuration, or Twilio service interruptions; (b) call quality issues resulting from poor End Client network connectivity; (c) failure of the AI agent to understand heavily accented speech, background noise, or non-standard requests outside its trained scope; or (d) any booking or cancellation that fails to propagate to Mindbody due to Mindbody API downtime or credential expiration.

MiaoDesk 对以下情况不承担责任：(a) 因运营商级别故障、错误的呼叫转移配置或 Twilio 服务中断而未接收到的通话；(b) 因终端客户网络连接质量差而导致的通话质量问题；(c) AI 助手无法理解浓重口音的语音、背景噪音或其训练范围之外的非标准请求；或 (d) 任何因 Mindbody API 停机或凭据过期而无法传播至 Mindbody 的预约或取消。

6.4 Customer Indemnity for Booking Disputes 6.4 客户对预约争议的赔偿

Customer shall defend, indemnify, and hold harmless MiaoDesk from any third-party claims, costs, or liabilities arising from booking errors, appointment no-shows, double-bookings, or incorrect cancellations that arise from Customer's failure to fulfill its obligations under Section 6.2, or from inaccuracies in Customer's own Mindbody data.

客户应就因客户未能履行第 6.2 节义务或客户自身 Mindbody 数据不准确而产生的预约错误、预约爽约、重复预约或错误取消所引起的任何第三方索赔、费用或责任，为 MiaoDesk 进行辩护、赔偿并使其免受损害。

7. Third-Party Service Integrations 7. 第三方服务集成

7.1 Overview 7.1 概述

The Service integrates with the following Third-Party Services to deliver its functionality. By using the Service, you authorize MiaoDesk to act as your agent in transmitting data to and from these providers on your behalf:

本服务与以下第三方服务集成以实现其功能。通过使用本服务，您授权 MiaoDesk 作为您的代理，代表您向这些提供商传输数据：

7.2 Customer's Obligations Regarding Third-Party Credentials 7.2 客户关于第三方凭据的义务

Customer must maintain active, valid accounts with Mindbody and any other Third-Party Services required to operate the Service. Customer is responsible for: (a) providing MiaoDesk with accurate API credentials and for updating those credentials promptly upon renewal or rotation; (b) ensuring that Customer's use of each Third-Party Service complies with that provider's terms of service; and (c) any fees charged by Third-Party Services to Customer's own accounts. For clarity, MiaoDesk manages its own accounts with Stripe, Supabase, Replit, and Resend on Customer's behalf — Customer is not required to independently maintain accounts with those providers.

客户必须在 Mindbody 和运营本服务所需的任何其他第三方服务中维护有效账户。客户负责：(a) 向 MiaoDesk 提供准确的 API 凭据，并在续期或轮换时及时更新这些凭据；(b) 确保客户对每项第三方服务的使用符合该提供商的服务条款；以及 (c) 第三方服务向客户自有账户收取的任何费用。为明确起见，MiaoDesk 代表客户管理其在 Stripe、Supabase、Replit 和 Resend 的账户——客户无需独立维护这些提供商的账户。

7.3 Data Passing Between Services 7.3 服务间数据传递

Customer acknowledges and agrees that operating the Service requires MiaoDesk to pass Customer Data (including End Client names, phone numbers, appointment details, and call transcripts) to Third-Party Services solely as necessary to provide the Service. MiaoDesk will transmit such data only over encrypted connections (TLS 1.2 or higher) and will not use it for any purpose other than providing the Service to Customer.

客户确认并同意，运营本服务需要 MiaoDesk 仅在提供本服务所必需的范围内将客户数据（包括终端客户姓名、电话号码、预约详情和通话转录文本）传递给第三方服务。MiaoDesk 将仅通过加密连接（TLS 1.2 或更高版本）传输此类数据，且不会将其用于向客户提供服务之外的任何目的。

7.4 Third-Party Terms and Privacy Policies 7.4 第三方条款与隐私政策

Customer's data transmitted to Third-Party Services is also subject to those providers' own privacy policies and terms of service. MiaoDesk is not responsible for the data practices of Third-Party Services and does not make any representations regarding their compliance with applicable privacy laws. Customer should review each provider's policies independently:

传输至第三方服务的客户数据还受这些提供商自身的隐私政策和服务条款约束。MiaoDesk 不对第三方服务的数据做法负责，亦不就其遵守适用隐私法律作任何声明。客户应独立查阅每个提供商的政策：

7.5 No Warranty for Third-Party Services 7.5 对第三方服务不作保证

MIAODESK DOES NOT WARRANT THE AVAILABILITY, ACCURACY, OR PERFORMANCE OF ANY THIRD-PARTY SERVICE. INTERRUPTIONS OR FAILURES OF THIRD-PARTY SERVICES ARE EXCUSED OUTAGES UNDER SECTION 5.3 AND ARE NOT GROUNDS FOR SERVICE CREDITS OR BREACH CLAIMS AGAINST MIAODESK. MIAODESK 不保证任何第三方服务的可用性、准确性或性能。第三方服务的中断或故障属于第 5.3 节下的免责中断，不构成申请服务积分或向 MIAODESK 提出违约索赔的依据。

7.6 Changes to Third-Party Integrations 7.6 第三方集成的变更

Third-Party Services may modify their APIs, pricing, or terms in ways that affect the Service. MiaoDesk will use commercially reasonable efforts to maintain integrations but reserves the right to discontinue or modify any Third-Party integration upon thirty (30) days' notice if continued support is not commercially or technically feasible.

第三方服务可能以影响本服务的方式修改其 API、定价或条款。MiaoDesk 将尽合理商业努力维护集成，但如果持续支持在商业或技术上不可行，保留在三十（30）天通知后中止或修改任何第三方集成的权利。

8. Customer Data and Privacy 8. 客户数据与隐私

8.1 Ownership 8.1 所有权

As between MiaoDesk and Customer, Customer retains all right, title, and interest in and to Customer Data. MiaoDesk acquires no ownership interest in Customer Data by virtue of this Agreement.

在 MiaoDesk 与客户之间，客户保留对客户数据的所有权利、所有权和利益。MiaoDesk 不因本协议而获得客户数据的任何所有权权益。

8.2 License to Customer Data 8.2 客户数据许可

Customer grants MiaoDesk a limited, non-exclusive, royalty-free license to process, store, transmit, and display Customer Data solely as necessary to provide the Service and as permitted by this Agreement.

客户授予 MiaoDesk 有限的、非独家的、免版税的许可，仅在提供本服务所必需的范围内并在本协议允许的情况下处理、存储、传输和显示客户数据。

8.3 Call Recording and Disclosure 8.3 通话录音与披露

The Service may record telephone conversations with End Clients for quality assurance, AI model grounding, and dispute resolution purposes. Customer is solely responsible for: (a) complying with all applicable federal and state wiretapping, call recording, and consumer notification laws (including California Penal Code Section 632 and similar state statutes); (b) providing legally required disclosures or obtaining consents from End Clients prior to or at the commencement of recorded calls; and (c) posting any required notices on Studio premises or recorded greeting messages.

本服务可能录制与终端客户的电话对话，用于质量保证、AI 模型依据和争议解决目的。客户独自负责：(a) 遵守所有适用的联邦和州窃听、通话录音和消费者通知法律（包括加利福尼亚州刑法典第 632 条和类似的州法规）；(b) 在录音通话开始之前或开始时向终端客户提供法律要求的披露或取得同意；以及 (c) 在工作室场所张贴任何必要的通知或在录音问候语中说明。

8.4 End Client Data 8.4 终端客户数据

Customer represents that it has the legal right to provide End Client information to MiaoDesk and that doing so complies with Customer's own privacy policy and applicable law, including the California Consumer Privacy Act (CCPA) where applicable. MiaoDesk will process End Client data only on Customer's behalf as a service provider/processor and will not sell End Client data.

客户声明其有权向 MiaoDesk 提供终端客户信息，且此举符合客户自身的隐私政策和适用法律，包括适用时的《加利福尼亚州消费者隐私法》（CCPA）。MiaoDesk 仅作为服务提供商/处理者代表客户处理终端客户数据，不会出售终端客户数据。

8.5 Security 8.5 安全性

MiaoDesk implements commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, or destruction. However, no system is perfectly secure. MiaoDesk will notify Customer without undue delay, and in any event within seventy-two (72) hours, upon becoming aware of a security breach that affects Customer Data.

MiaoDesk 实施合理的商业行政、技术和物理保障措施，旨在保护客户数据免受未经授权的访问、披露或损毁。但没有任何系统是完全安全的。MiaoDesk 在知悉影响客户数据的安全漏洞后，将无故延迟地且在任何情况下在七十二（72）小时内通知客户。

8.6 Mindbody Data Scope 8.6 Mindbody 数据范围

Customer expressly authorizes MiaoDesk to read and write the following categories of Mindbody data on Customer's behalf: (a) client records (name, phone number, email); (b) appointment bookings, modifications, and cancellations; (c) service and staff availability. MiaoDesk will not access Mindbody financial data, stored payment instruments, or any data category not listed here without separate written consent.

客户明确授权 MiaoDesk 代表客户读写以下类别的 Mindbody 数据：(a) 客户记录（姓名、电话号码、电子邮件）；(b) 预约、修改和取消；(c) 服务和员工可用性。未经单独书面同意，MiaoDesk 不会访问 Mindbody 财务数据、存储的支付工具或此处未列出的任何数据类别。

9. Acceptable Use Policy 9. 可接受使用政策

9.1 Permitted Use 9.1 许可使用

The Service may only be used by Customer's Studio staff and AI agents operating on Customer's behalf to handle legitimate appointment-related inquiries from bona fide End Clients.

本服务只能由客户的工作室员工和代表客户运营的 AI 助手使用，以处理真实终端客户的合法预约相关查询。

9.2 Prohibited Conduct 9.2 禁止行为

Customer may not, and may not permit any third party to, use the Service to:

客户不得，也不得允许任何第三方使用本服务：

9.3 Monitoring and Enforcement 9.3 监控与执行

MiaoDesk reserves the right to review aggregated call data and usage metrics for violations of this Section. Upon discovering a violation, MiaoDesk may (a) issue a written warning, (b) suspend the affected Studio(s) with immediate effect, or (c) terminate the Agreement for cause pursuant to Section 14. MiaoDesk is not obligated to monitor Customer's use of the Service.

MiaoDesk 保留审查汇总通话数据和使用指标以查找违反本节情况的权利。发现违规后，MiaoDesk 可 (a) 发出书面警告，(b) 立即暂停受影响的工作室，或 (c) 依据第 14 节以有理由为由终止协议。MiaoDesk 没有义务监控客户对本服务的使用。

9.4 Customer Responsibility for End Client Interactions 9.4 客户对终端客户互动的责任

Customer is solely responsible for the outcomes of all interactions between the AI agent and End Clients, including the accuracy of information provided about services, pricing, availability, and cancellation policies.

客户独自负责 AI 助手与终端客户之间所有互动的结果，包括有关服务、定价、可用性和取消政策所提供信息的准确性。

10. Data Retention and Deletion on Cancellation 10. 取消时的数据保留与删除

10.1 Retention During Subscription 10.1 订阅期间的保留

MiaoDesk retains Customer Data for as long as Customer's account remains active, plus any additional period required by applicable law or legitimate business purposes (e.g., dispute resolution, audit obligations).

MiaoDesk 在客户账户保持活跃期间保留客户数据，加上适用法律或合法商业目的（例如争议解决、审计义务）所要求的任何额外期限。

10.2 Post-Cancellation Data Access 10.2 取消后的数据访问

Upon cancellation or expiration of Customer's Subscription, Customer's access to the Service and dashboard will be suspended at the end of the then-current billing period. For a period of thirty (30) days following account suspension (the "Data Export Window"), Customer may request an export of Customer Data by contacting support@miaodesk.com. MiaoDesk will provide a machine-readable export within ten (10) business days of a valid export request.

客户订阅取消或到期后，客户对服务和仪表板的访问将在当前账单期结束时暂停。在账户暂停后三十（30）天内（"数据导出窗口"），客户可通过联系 support@miaodesk.com 请求导出客户数据。MiaoDesk 将在有效导出请求后十（10）个工作日内提供机器可读的导出文件。

10.3 Deletion After Export Window 10.3 导出窗口后的删除

After the Data Export Window expires, MiaoDesk will delete Customer Data from its active production systems within sixty (60) days. Deletion from encrypted backup archives may take up to one hundred eighty (180) days due to backup rotation schedules. Anonymized, aggregated, or de-identified data derived from Customer Data may be retained indefinitely for product improvement purposes and does not constitute "Customer Data" for purposes of this Section.

数据导出窗口到期后，MiaoDesk 将在六十（60）天内从其活跃生产系统中删除客户数据。由于备份轮换时间表，从加密备份存档中删除可能需要最多一百八十（180）天。从客户数据衍生的匿名化、汇总或去标识化数据可能为产品改进目的而无限期保留，且不构成本节所称的"客户数据"。

10.4 Legal Hold 10.4 法律保留

Notwithstanding the foregoing, MiaoDesk may retain Customer Data beyond the periods stated above if required by a litigation hold, law enforcement request, regulatory obligation, or other legal requirement. MiaoDesk will notify Customer of any such hold to the extent permitted by law.

尽管如上所述，如诉讼保留、执法请求、监管义务或其他法律要求，MiaoDesk 可在上述期限之外保留客户数据。MiaoDesk 将在法律允许的范围内将任何此类保留通知客户。

10.5 Third-Party Service Data 10.5 第三方服务数据

Customer is solely responsible for requesting deletion of any data held by Third-Party Services (including Twilio call recordings and ElevenLabs voice logs) directly from those providers in accordance with their respective data retention policies.

客户独自负责依据各提供商的数据保留政策直接向其请求删除第三方服务持有的任何数据（包括 Twilio 通话录音和 ElevenLabs 语音日志）。

11. Intellectual Property 11. 知识产权

11.1 MiaoDesk IP 11.1 MiaoDesk 知识产权

All right, title, and interest in the Service, including all software, algorithms, AI models, voice personas (including the "Mei" receptionist persona), documentation, trademarks, and trade dress, are owned by MiaoDesk or its licensors. No rights are granted to Customer except the limited license in Section 4.1.

本服务中的所有权利、所有权和利益，包括所有软件、算法、AI 模型、语音角色（包括"Mei"接待员角色）、文档、商标和商业外观，均归 MiaoDesk 或其许可方所有。除第 4.1 节中的有限许可外，不向客户授予任何权利。

11.2 Feedback 11.2 反馈

If Customer provides MiaoDesk with suggestions, feedback, or ideas regarding the Service ("Feedback"), Customer grants MiaoDesk a perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Service without restriction or compensation.

如客户向 MiaoDesk 提供有关本服务的建议、反馈或想法（"反馈"），客户授予 MiaoDesk 永久的、不可撤销的、免版税的许可，不受限制或补偿地使用此类反馈并将其纳入本服务。

11.3 Customer Brand 11.3 客户品牌

Customer grants MiaoDesk a limited license to display Customer's business name in dashboards, invoices, and account materials solely for the purpose of providing the Service. MiaoDesk will not use Customer's trade name or logo in marketing materials without Customer's written consent.

客户授予 MiaoDesk 有限许可，仅为提供本服务目的在仪表板、发票和账户材料中显示客户的商业名称。未经客户书面同意，MiaoDesk 不会在营销材料中使用客户的商号或标志。

12. Limitation of Liability 12. 责任限制

12.1 Disclaimer of Warranties 12.1 保证免责声明

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." MIAODESK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED SERVICE. MIAODESK DOES NOT WARRANT THAT THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS OR THAT AI-GENERATED RESPONSES WILL BE ERROR-FREE. 本服务按"原样"和"现状"提供。MIAODESK 明确否认所有明示或默示的保证，包括适销性、特定目的适用性、不侵权、准确性或不中断服务的保证。MIAODESK 不保证本服务将满足客户的要求，也不保证 AI 生成的响应不含错误。

12.2 Exclusion of Consequential Damages 12.2 后果性损害赔偿的排除

IN NO EVENT WILL MIAODESK OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF MIAODESK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY ASSERTED (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE). 在任何情况下，MIAODESK 或其高管、董事、员工、关联公司、许可方或服务提供商均不对因本协议引起或与之相关的任何间接、附带、特殊、后果性、惩戒性或惩罚性损害赔偿承担责任，包括利润、收入、数据、商誉或商业机会的损失，即使 MIAODESK 已被告知此类损害赔偿的可能性，且无论主张何种法律理论（合同、侵权、严格责任或其他）。

12.3 Cap on Direct Damages 12.3 直接损害赔偿上限

MIAODESK'S TOTAL AGGREGATE LIABILITY TO CUSTOMER FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY CUSTOMER TO MIAODESK IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). MIAODESK 就因本协议引起或与之相关的任何及所有索赔对客户的总责任上限为以下两者中的较大值：(A) 客户在引发索赔事件前三（3）个日历月内向 MIAODESK 支付的订阅费用总额；或 (B) 一百美元（$100.00）。

12.4 Essential Basis 12.4 基本依据

The parties acknowledge that the limitations of liability in this Section 12 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. MiaoDesk would not have entered into this Agreement without these limitations.

双方承认，本第 12 节中的责任限制反映了合理的风险分配，是双方之间交易基础的重要组成部分。若没有这些限制，MiaoDesk 不会签订本协议。

12.5 Exceptions 12.5 例外情况

The limitations in Sections 12.2 and 12.3 do not apply to: (a) Customer's indemnification obligations under Section 6.4; (b) damages arising from Customer's material breach of Section 9 (Acceptable Use); (c) damages caused by a party's fraud or willful misconduct; or (d) either party's obligations arising under applicable data protection law.

第 12.2 和 12.3 节的限制不适用于：(a) 客户在第 6.4 节下的赔偿义务；(b) 因客户实质性违反第 9 节（可接受使用）而产生的损害赔偿；(c) 由一方的欺诈或故意不当行为造成的损害赔偿；或 (d) 任一方在适用数据保护法下产生的义务。

13. Mutual Indemnification 13. 相互赔偿

13.1 Customer's Indemnification 13.1 客户的赔偿

Customer will defend, indemnify, and hold harmless MiaoDesk, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer's use of the Service in violation of this Agreement; (b) Customer's violation of applicable law; (c) Customer Data, including any claim that Customer Data infringes third-party rights or violates applicable privacy law; (d) End Client disputes relating to booking errors attributable to Customer under Section 6.4; or (e) Customer's failure to obtain required consents for call recording.

客户将为 MiaoDesk、其关联公司及各自的高管、董事、员工和代理人进行辩护、赔偿并使其免受因以下情况引起或与之相关的任何索赔、损失、责任、损害赔偿、费用和开支（包括合理的律师费）的损害：(a) 客户违反本协议使用本服务；(b) 客户违反适用法律；(c) 客户数据，包括任何声称客户数据侵犯第三方权利或违反适用隐私法律的索赔；(d) 根据第 6.4 节归因于客户的预约错误相关的终端客户争议；或 (e) 客户未能获得通话录音所需的同意。

13.2 MiaoDesk's Indemnification 13.2 MiaoDesk 的赔偿

MiaoDesk will defend, indemnify, and hold harmless Customer from and against any third-party claims that the Service, as provided by MiaoDesk and used in accordance with this Agreement, infringes any U.S. patent, copyright, or trademark. If the Service becomes or is likely to become the subject of an infringement claim, MiaoDesk may, at its option: (a) modify the Service to be non-infringing; (b) obtain a license; or (c) terminate this Agreement and refund prepaid, unused subscription fees.

MiaoDesk 将为客户进行辩护、赔偿并使其免受任何第三方关于本服务（由 MiaoDesk 提供且按照本协议使用）侵犯任何美国专利、版权或商标的索赔的损害。如果本服务成为或可能成为侵权索赔的对象，MiaoDesk 可自行选择：(a) 修改本服务使其不再侵权；(b) 获取许可；或 (c) 终止本协议并退还预付的未使用订阅费用。

14. Term and Termination 14. 期限与终止

14.1 Term 14.1 期限

This Agreement commences on the date Customer activates an account and continues until terminated in accordance with this Section.

本协议自客户激活账户之日起生效，并持续至依据本节终止为止。

14.2 Termination for Convenience 14.2 便利终止

Either party may terminate this Agreement for any reason by providing at least thirty (30) days' written notice. Customer may cancel at any time through the account dashboard; cancellation takes effect at the end of the then-current billing period.

任一方可以任何理由通过提供至少三十（30）天的书面通知终止本协议。客户可随时通过账户仪表板取消；取消在当前账单期结束时生效。

14.3 Termination for Cause 14.3 有理由终止

Either party may terminate this Agreement immediately upon written notice if: (a) the other party materially breaches this Agreement and fails to cure such breach within fifteen (15) days after receiving written notice specifying the breach; or (b) the other party becomes insolvent, makes a general assignment for the benefit of creditors, or is subject to bankruptcy, receivership, or similar proceedings.

在以下情况下，任一方可通过书面通知立即终止本协议：(a) 另一方实质性违反本协议，且在收到说明违约内容的书面通知后十五（15）天内未能纠正；或 (b) 另一方资不抵债、为债权人利益作出一般转让，或受破产、托管或类似程序约束。

14.4 Effect of Termination 14.4 终止的效力

Upon termination: (a) all licenses granted hereunder immediately terminate; (b) Customer must cease all use of the Service; (c) all outstanding fees become immediately due and payable; and (d) the parties' rights and obligations under Sections 3.8, 6, 8, 10, 11, 12, 13, 14.4, and 15 through 17 survive.

终止后：(a) 本协议下授予的所有许可立即终止；(b) 客户必须停止所有对本服务的使用；(c) 所有未付费用立即到期并应付款；以及 (d) 双方在第 3.8、6、8、10、11、12、13、14.4 节及第 15 至 17 节下的权利和义务继续有效。

15. Dispute Resolution and Arbitration 15. 争议解决与仲裁

15.1 Informal Resolution 15.1 非正式解决

Before initiating formal proceedings, the parties agree to attempt good-faith resolution of any dispute by providing written notice to the other party and engaging in executive-level discussions for at least thirty (30) days.

在启动正式程序之前，双方同意通过向另一方提供书面通知并进行至少三十（30）天的高管级别讨论，善意地尝试解决任何争议。

15.2 Binding Arbitration 15.2 具有约束力的仲裁

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement, including its formation, validity, breach, or termination, will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in San Francisco, California, or via video conference at the election of either party. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

如非正式解决失败，任何因本协议（包括其成立、有效性、违约或终止）引起或与之相关的争议、索赔或争议，将通过 JAMS 依据其简化仲裁规则管理的具有约束力的仲裁解决。仲裁将在加利福尼亚州旧金山进行，或根据任一方的选择通过视频会议进行。仲裁员的裁决为最终裁决并具有约束力，可在任何有管辖权的法院作为判决执行。

15.3 Class Action Waiver 15.3 集体诉讼豁免

EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. 各方放弃陪审团审判的权利以及参与集体、集合或代表性诉讼的权利。所有索赔必须以当事方的个人身份提出，而不是以任何所谓集体或代表性诉讼中的原告或集体成员身份提出。

15.4 Exception 15.4 例外情况

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or breach of confidentiality obligations.

尽管如上所述，任一方可在有管辖权的法院寻求禁令或其他衡平法救济，以防止对知识产权的实际或威胁性侵犯或违反保密义务。

15.5 Governing Law 15.5 适用法律

This Agreement is governed by the laws of the State of California, without regard to conflict of law principles. Subject to Section 15.2, the parties consent to exclusive jurisdiction in the state and federal courts located in San Francisco County, California.

本协议受加利福尼亚州法律管辖，不考虑法律冲突原则。在第 15.2 节约束下，双方同意加利福尼亚州旧金山县州法院和联邦法院的专属管辖权。

16. Confidentiality 16. 保密性

Each party ("Receiving Party") agrees to hold in strict confidence all non-public, proprietary information disclosed by the other party ("Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). Each party agrees to: (a) use Confidential Information solely to perform its obligations under this Agreement; (b) protect Confidential Information with at least the same degree of care it uses for its own similar information, but in no event less than reasonable care; and (c) limit access to Confidential Information to employees and contractors with a need to know. Obligations of confidentiality do not apply to information that: (i) is or becomes publicly known through no breach of this Agreement; (ii) was rightfully known to the Receiving Party prior to disclosure; (iii) is independently developed without use of the Confidential Information; or (iv) is required to be disclosed by law, provided the Receiving Party gives the Disclosing Party prompt prior written notice and cooperates with any protective order request.

各方（"接收方"）同意对另一方（"披露方"）披露的、被指定为保密的或鉴于信息性质和披露情况合理应被理解为保密的所有非公开专有信息（"保密信息"）保持严格保密。各方同意：(a) 仅为履行本协议下的义务而使用保密信息；(b) 以至少与保护自身类似信息相同的谨慎程度保护保密信息，但任何情况下不低于合理的谨慎程度；以及 (c) 将对保密信息的访问限制于有知情需要的员工和承包商。保密义务不适用于以下信息：(i) 未因违反本协议而已公开或将公开的信息；(ii) 在披露前已为接收方合法知悉的信息；(iii) 未使用保密信息独立开发的信息；或 (iv) 法律要求披露的信息，前提是接收方向披露方及时提供事先书面通知并配合任何保护令申请。

17. General Provisions 17. 一般条款

17.1 Entire Agreement 17.1 完整协议

This Agreement, together with any Order Form and any policies or addenda incorporated by reference, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior negotiations, representations, and agreements.

本协议连同任何订单表格及以引用方式并入的任何政策或附录，构成双方就其主题事项达成的完整协议，并取代所有先前的谈判、陈述和协议。

17.2 Amendments 17.2 修订

MiaoDesk may update this Agreement from time to time. For material changes, MiaoDesk will provide at least thirty (30) days' prior notice via email or prominent in-app notice. Continued use of the Service after the effective date of any amendment constitutes acceptance. If Customer objects to an amendment, Customer's sole remedy is to terminate the Agreement before the amendment's effective date.

MiaoDesk 可能不时更新本协议。对于实质性变更，MiaoDesk 将通过电子邮件或显著的应用内通知提供至少三十（30）天的事先通知。在任何修订生效日期后继续使用本服务即构成接受。如客户反对某项修订，客户的唯一补救措施是在修订生效日期前终止本协议。

17.3 Severability 17.3 可分割性

If any provision of this Agreement is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

如本协议任何条款被认定为无效或不可执行，将对其进行最低限度的修改以使其可执行，其余条款将继续完全有效。

17.4 Waiver 17.4 豁免

No waiver of any provision or breach will constitute a continuing waiver or a waiver of any other provision or breach.

对任何条款或违约的豁免不构成持续豁免或对任何其他条款或违约的豁免。

17.5 Assignment 17.5 转让

Customer may not assign this Agreement or any rights or obligations hereunder without MiaoDesk's prior written consent. MiaoDesk may assign this Agreement without consent in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any unauthorized assignment is void.

未经 MiaoDesk 事先书面同意，客户不得转让本协议或本协议下的任何权利或义务。MiaoDesk 可在合并、收购或出售全部或实质上全部资产时无需同意转让本协议。任何未经授权的转让均属无效。

17.6 Force Majeure 17.6 不可抗力

Neither party is liable for delays or failures in performance caused by circumstances beyond its reasonable control, including natural disasters, acts of government, pandemics, telecommunications failures, or labor disputes, provided the affected party notifies the other promptly and uses reasonable efforts to mitigate the impact.

任一方对因超出其合理控制范围的情况（包括自然灾害、政府行为、疫情、电信故障或劳动争议）造成的履约延误或失败不承担责任，前提是受影响方及时通知另一方并尽合理努力减轻影响。

17.7 Notices 17.7 通知

Notices under this Agreement must be in writing and delivered by: (a) email to support@miaodesk.com (for notices to MiaoDesk) or to Customer's registered email address (for notices to Customer), with confirmation of receipt; or (b) overnight courier to the party's registered address. Notices are effective upon confirmed receipt.

本协议下的通知必须以书面形式通过以下方式发送：(a) 电子邮件至 support@miaodesk.com（通知 MiaoDesk 时）或客户的注册电子邮件地址（通知客户时），并确认收到；或 (b) 隔夜快递至当事方的注册地址。通知在确认收到后生效。

17.8 Relationship of the Parties 17.8 双方关系

The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, employment, or franchise relationship between the parties.

双方为独立承包商。本协议中的任何内容均不在双方之间建立合伙、合资、代理、雇佣或特许经营关系。

17.9 Language 17.9 语言

This Agreement is executed in English. Any translations provided for Customer convenience are non-binding. In the event of a conflict between the English version and any translation, the English version controls.

本协议以英文签署。为客户方便提供的任何翻译均不具约束力。如英文版本与任何翻译之间存在冲突，以英文版本为准。

17.10 Contact Information 17.10 联系信息

Questions or notices regarding this Agreement should be directed to:

有关本协议的问题或通知应发送至：

MiaoDesk, Inc.
Email:电子邮件： support@miaodesk.com
Website:网站： www.miaodesk.com

BY USING MIAODESK, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. 使用 MIAODESK，即表示您确认已阅读、理解并同意受本服务条款的约束。

Last updated: April 29, 2026
© 2026 MiaoDesk, Inc. All rights reserved. 最后更新：2026 年 4 月 29 日
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